What are my payment options?
I’m having issues at Checkout. What can I do?
Do you ship outside the US?
What are the Shipping Costs?
For international customers we added a shipping calculator to the shop that automatically determines the exact shipping costs from NC to your home. We added $1 per order to cover the cost of boxes, tape, and paypal fees. If the shipping ends up being less that what you pay, we will refund the difference. We ship pretty much anywhere, so if your country isn’t listed at check-out, please contact us for a shipping quote.
What is your Return Policy?
Once my order is placed, how long does it take for you to ship it?
Most of the time, an order will go out the next business day. If you order early in the day, we might even ship it the same day! Most of our packages go out via USPS Priority Mail, which means your package should take approximately 2-3 business days to arrive at your door. If you live on the other end of the country, we may choose standard shipping instead, which can take 5-7 business days.
While we try our very best to get all items out the day after the order was placed, sometimes it may take an extra day every now and then, so please order early enough if your order is time sensitive. If you are outside the US, shipping times can be 7-14 business days or up to 6 weeks to Australia. We ship from Concord, NC.
What if an item I purchased arrived broken?
Do you have an Affiliate/Rewards Program?
Repeat customers may find an additional toy or snack here and there, but we do not have an actual rewards program at this point.
Why does the “Additional Information” not match up with the Sizes in the Description?
Do you manufacture any of the Products?
What kind of packaging do you use to ship products?